FAQ
SHIPPING & DELIVERY
BANDANAS
CANADA - Range from $3.75 to a flat rate of $15
USA- Range from $10 to a flat rate of $20
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CLOSETS & TOY BOXES
A SHIPPING QUOTE WILL BE SENT TO YOU IN THE INVOICE FOR ALL ORDERS FOR THE GTA, CANADA AND USA
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DELIVERY
FOR CLOSETS & TOY BOXES ONLY
GTA DELIVERY $25
(PICKERING, OSHAWA, OAKVILLE, MILTON, BRAMPTON, CALEDON, BURLINGTON, VAUGHN, MARKHAM & SCARBOUROUGH)
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FREE PICK UP
MISSISSAUGA, PORT CREDIT
RETURNS
ALL CUSTOM OR PERSONALIZED ORDERS (BANDANAS, CLOSETS, AND TOY BOXES) ARE NON REFUNDABLE.
BANDANAS WITHOUT PERSONALIZATION,
SIZES MAY BE EXCHANGED ONLY IF IN STOCK,
CUSTOMER IS RESPONSIBLE FOR ALL SHIPPING COSTS OF THE PRODUCTS RETURN
PLEASE BE SURE TO MEASURE YOUR PETS NECK SIZE BEFORE PURCHASING TO AVOID ANY SIZING ISSUES
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PROCESSING TIMES
BANDANA COLLECTIONS, ( Safe Baes, Cool Baes, Cozy Baes & Bougie Baes): 3-5 DAYS
CUSTOM BANDANAS- 7 DAYS
CLOSETS & TOY BOXES- 3-4 WEEKS
(PROCESSING TIMES MAY DIFFER DUE TO VOLUME & HOLIDAYS)
PERSONAILIZED PAW PRINTS
A PERSONALIZED PAW PRINT & NO MESS INKLESS PAD COMES WITH OUR CLOSETS & TOY BOXES
THE INKLESS PAD WILL BE MAILED TO YOU AFTER PURCHASE
EACH INKLESS PAD WILL COME WITH INSTRUCTIONS
YOU MUST SCAN THE COPY OF YOUR PETS PAW PRINT AND EMAIL IT TO
THIS ALLOWS US TO MAKE THE PAW PRINT TRUE TO SIZE OF YOUR PETS. PAW
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CUSTOM BANDANAS
WHEN YOU ORDER A CUSTOM BANDANA WITH US YOU WILL RECIEVE 1-2 DESIGNS TO CHOOSE FROM.
(CONTACT IS THROUGH YOUR EMAIL PROVIDED OR INSTAGRAM HANDLE PROVIDED)
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IF YOU NEED A LOGO SPECIFIC COLOURS, PLEASE MESSAGE US., SO WE CAN MAKE SURE WE HAVE THE COLOUR(S) IN STOCK
WE USUALLY USE SVG IMAGING FOR OUR DESIGNS.
WE USE PREMIUM VINYL FOR OUR BANDANAS. SO MOST OF OUR LETTERING/ IMAGERY IS SOFT TO THE TOUCH AND GIVES IT A POLISHED FINSIHED LOOK.
(WE CAN DO SOME PICTURE IMAGERY BUT OUR PICTURE IMAGERY IS MADE ON HEAT TRANSFER PAPER,
WE DO NOT USE A SCREEN PRINTER FOR OUR BANDANAS.)
IF YOU ARE UNSURE WHAT YOUR LOGO REQUIRES PLEASE MESSAGE US BEFORE ORDERING
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UNLIMITED REVISIONS TO THE DESIGN
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PELASE PROVIDE THE NECK SIZE OF YOUR PETS, IF NO NECK SIZE IS STATED, SNAPS WILL NOT BE ADDED.
(YOU CAN TIE UP THE BANDANAS IF YOU CHOOSE TO )
ORDER FORMS & INVOICES
WE USE ORDER FORMS AND SQUARE INVOICING FOR OUR CLOSETS AND TOY BOXES
DUE TO ALL THE CUSTOMIZATION OPTIONS, WE FIND THIS TO BE THE MOST CONVIENENT WAY TO PROCESS THESE ORDERS FOR OUR CUSTOMERS,
YOU WILL FIND EACH ORDER FORM AT THE BOTTOM OF EACH WEB PAGE OF THE PRODUCT YOU ARE INTERESTED IN
OR THEY ARE UNDER "ORDER FORMS" TAB AT THE TOP OF OUR WEBSITE.
YOU CAN ORDER OUR CLOSETS STRAIGHT FROM OUR WEBSITE. THE PRICE FOR OUR CLOSETS & TOY BOXES DOES NOT INCLUDE SHIPPING A SEPERATE SQUARE INVOICE WILL BE SENT TO YOUR EMAIL FOR THE SHIPPING COST, THIS IS DONE BECAUSE WE WOULD LIKE TO PROVIDE YOU WITH THE BEST SHIPPING PRICE POSSIBLE. IF YOU WOULD LIKE A SHIPPING QUOTE FOR YOUR CLOSET OR TOY BOX BEFORE PURCHASING PLEASE CONTACT US.
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SQUARE READERS ARE WIDLEY USED AND TRUSTED BY BUSINESSES ACROSS NORTH AMERICA.
WE ACCEPT APPLE PAY, VISA, MASTERCARD, AMERICAN EXPRESS AND E-TRANSFERS FOR SHIPPING COSTS.
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WE CARE
WE CARE ABOUT YOUR FURBAES SAFETY!
TO REDUCE RISK OF INJURY TO YOUR PET, PLEASE DO NOT LEAVE THEM UNATTENDED WHILE WEARING ANY OF OUR PRODUCTS!.